Coronavirus IT Updates

Dear Colleagues:

The Coronavirus poses challenges that may temporarily require remote instruction.  In support of that eventuality, we encourage our users to get familiar with our online tools. We will be providing ad hoc training as needed.

 Zoom Video and web Conferencing

If you are a COM employee, with @marin.edu email account, you are qualified for a PRO Zoom license.  This will allow you to host online meetings. Please note that other attendees are not required to have Zoom accounts or to register with Zoom.  Students are not qualified for the free PRO license.  Please sign up for your Zoom account using the following link http://conferzoom.org/.  For information on getting started, read the quick guide:  http://www.conferzoom.org/Content/Doc/Guide_for_Members_and_Hosts.pdf

NOTE: When scheduling a meeting, make sure to “Enable join before host” in the Advanced Options section; also, you may not host more than one meeting concurrently.

Citrix Remote Apps

Citrix provides a secure virtual platform to deliver applications and desktops to staff and students off-campus. The system is optimized to successfully serve multimedia applications, such as Adobe, AutoCAD, Rhino, etc. on personal computers and mobile devices. Please explore the Citrix Remote Apps from the MyCOM portal or using the link below https://apps.marin.edu.

For technical support on your personal devices, please see the Citrix support page.

COM ServiceDesk

COM ServiceDesk is the college's IT helpdesk system. It supports tickets for the following service areas: Information Technology, Enrollment Services, Student Accessibility Services and Institutional Data Team. All MyCOM users, including students, may search the integrated knowledgebase for answers and/or submit tickets.  Please explore the COM ServiceDesk from the MyCOM portal or using the link below https://servicedesk.marin.edu/helpdesk/User/Login